El Rincón de María Store Policies
Please Read Before Shopping — Important Information
By placing an order, you confirm that you have read, understood, and agreed to these Store Policies.
We maintain a digital record of the date and time you accepted these policies during checkout. This record may be used to respond to payment disputes or chargebacks.
Store Credit Policy
For most purchases, eligible returns are issued as store credit only.
Refunds to the original payment method are provided only if we are unable to fulfill an item due to an inventory issue or where required by applicable law.
Customers whose purchases are subject to mandatory European Union consumer protection laws should refer to the European Union (EU) Customers section below regarding their statutory withdrawal rights.
Order Cancellations
- Once an order has been placed, it immediately enters our fulfillment process and cannot be canceled or modified.
- If the order has not yet shipped, we may, at our sole discretion, issue store credit as a courtesy.
- We are under no obligation to approve cancellation requests.
Final Sale
The following items are Final Sale and cannot be returned or exchanged except where required by applicable law:
- Sale items
- Outlet items
- Items discounted by 20% or more
- Products specifically designated as Final Sale during promotional events, including Black Friday, Cyber Monday, 12 Days of Christmas, warehouse sales, clearance events, and similar promotions
- Personalized items
- Socks
- Jewelry
- Swimwear
- Special orders
- Preorders
- Holiday merchandise
- Gift cards
- Ceremony, Baptism & First Communion apparel and accessories
Orders
- Orders are processed within 1–2 business days (up to 5 business days during peak periods).
- Orders placed after 12:00 PM EST begin processing the following business day.
- Customers are responsible for providing an accurate shipping address.
- Address changes cannot be guaranteed once an order has been placed.
- Items in your shopping cart are not reserved until checkout has been successfully completed.
Preorders
- Arrival dates are estimates.
- Preorders cannot be canceled or modified.
- Unless split shipping is purchased, preorder items ship together with the remainder of the order.
Discount Codes
- Discount codes must be applied during checkout.
- One discount code may be used per order unless otherwise stated.
- Discount codes cannot be applied retroactively.
- Discount codes have no cash value.
- Promotions may be modified or discontinued at any time.
Cinq Lapins®
All Cinq Lapins® products are excluded from discount codes, automatic discounts, promotional pricing, sitewide sales, welcome offers, birthday offers, loyalty rewards, "entire order" promotions, and similar promotions unless a promotion expressly states otherwise.
Returns
- Returns must be initiated, shipped, and received within 15 days of delivery.
- Items must be unused, unwashed, and returned with all original tags attached.
- If a returned item requires additional cleaning, steaming, ironing, refolding, repackaging, or other reconditioning before it can be resold as new, a 10% restocking fee may be deducted from the store credit issued.
- Returns received after the 15-day return window may be refused. If we choose, at our sole discretion, to accept a late return, a 10% restocking fee will apply in addition to any other applicable deductions.
- Returns are issued as store credit only, unless otherwise required by applicable law.
Return Portal
https://account.shopelrincondemaria.com
Shipping
- Orders over $175 qualify for Free U.S. Ground Shipping.
- Shipping estimates are provided by carriers and are not guaranteed.
- We are not responsible for delays caused by carriers, customs, weather, natural disasters, holidays, labor disruptions, or other circumstances beyond our control.
- Once a package has been accepted by the shipping carrier or Uber Package courier, responsibility for delivery transfers to the carrier or courier. El Rincón de María is not responsible for delays, loss, theft, damage, or delivery issues occurring after carrier or courier acceptance, except where required by applicable law.
- Packages marked as delivered by the shipping carrier or Uber Package courier are considered delivered. Claims for lost or stolen packages should be submitted directly to the applicable carrier or courier.
- Refused packages are not considered canceled orders.
- If a return causes an order to fall below the free shipping threshold, the original outbound shipping cost may be deducted from store credit where permitted by law.
Local Delivery (Miami Area)
We offer local delivery within select areas of Miami through Uber Package.
- Local delivery availability is determined by your delivery address and selected at checkout or arranged directly with our team.
- A valid phone number is required at checkout.
- Customers must be available to receive the package or provide accurate delivery instructions, including gate codes, lobby information, or front desk instructions where applicable.
- Once your order has been collected by the Uber courier, responsibility for delivery transfers to Uber. El Rincón de María is not responsible for delays, loss, theft, damage, or delivery issues occurring after the package has been accepted by the Uber courier, except where required by applicable law.
- If delivery cannot be completed because the recipient is unavailable or incorrect delivery information was provided, additional delivery charges may apply before re-delivery can be arranged.
Local Pickup & Private Appointments
Local Pickup
Pickup is available by appointment only at:
El Rincón de María
1457 SW 27th Avenue
Miami, FL 33145
Pickup Hours
Monday–Friday
9:00 AM – 3:00 PM EST
- Our office is not open to the general public.
- Please call, text, or WhatsApp us in advance to schedule your pickup so we can have your order ready upon arrival.
- Orders will only be released to the customer or an authorized representative.
Phone / WhatsApp: +1 (786) 247-8770
Private Shopping Appointments
Private shopping appointments are available by appointment only and are subject to availability.
Appointments are generally reserved for:
- Baptism & Christening consultations
- Newborn & Coming Home outfit selections
- Special occasion styling
- Personalized shopping assistance
Appointments may be scheduled by phone or WhatsApp. Availability is limited, and appointments are not guaranteed.
International Orders
Customers are responsible for all customs duties, VAT, import taxes, brokerage fees, tariffs, and any other governmental charges assessed by the destination country unless otherwise stated at checkout.
Fraud Prevention
We reserve the right to cancel, delay, or refuse any order requiring additional verification or appearing fraudulent.
Return Abuse
We reserve the right to refuse returns, exchanges, future orders, or promotional offers if we reasonably believe a customer has engaged in excessive returns, fraud, abuse of store policies, or unauthorized resale.
Chargebacks
By placing an order, you acknowledge acceptance of these Store Policies.
We reserve the right to provide order records, delivery confirmation, communications, and timestamped policy acceptance records to payment processors or financial institutions during any payment dispute.
Filing a chargeback does not eliminate a customer's contractual obligations under these policies.
Product Information
- Customers are responsible for reviewing product descriptions, size charts, and measurements before purchasing.
- Actual product colors may vary slightly due to photography, lighting, and individual screen settings.
- Customers are responsible for using all products in accordance with manufacturer instructions and accepted child safety practices. Children should never be left unattended while using any product sold by El Rincón de María.
European Union (EU) Customers
Eligible customers have the statutory right to withdraw from their purchase within 14 days as required by applicable European Union consumer protection laws.
Withdrawal Requests
https://account.shopelrincondemaria.com
Customer Support
Email
info@shopelrincondemaria.com
Phone / WhatsApp
+1 (786) 247-8770
Business Hours
Monday–Friday
9:00 AM – 5:00 PM EST
Website
www.elrincondemaria.com