Shipping policy
El Rincón de María
Shipping Policy
Order Processing Times
We strive to process orders within 1–2 business days. During peak seasons (including Semi-Annual Sales, holidays, and major promotional events), processing may take 3–5 business days.
Processing times are estimates only and are not guaranteed.
Once an order has been placed, it immediately enters our fulfillment process and cannot be canceled or modified. If your order has not yet shipped, we may, at our sole discretion, issue store credit as a courtesy. We are under no obligation to approve cancellation requests.
Customers are responsible for providing a complete and accurate shipping address at checkout. Address changes cannot be guaranteed once an order has been placed.
Order Cut-Off Time
Orders placed before 12:00 PM EST generally begin processing the same business day.
Orders placed after 12:00 PM EST begin processing the next business day.
Processing times begin once your order enters our fulfillment queue and do not include carrier transit times.
Product Availability
Due to the limited nature of our collections, items placed in your shopping cart are not reserved until checkout has been successfully completed and payment has been received. Adding an item to your cart does not guarantee availability.
Estimated Delivery Windows
Estimated delivery dates displayed at checkout are provided by the shipping carrier and are estimates only. Delivery dates are not guaranteed.
For assistance, contact info@shopelrincondemaria.com with your order number.
Discount Codes
Discount codes must be applied during checkout and cannot be applied retroactively.
Only one discount code may be used per order unless otherwise stated.
Discount codes cannot be redeemed for cash or store credit and may exclude gift cards, preorders, Cinq Lapins®, selected collections or other promotional items.
All Cinq Lapins® products are excluded from discount codes, promotional pricing, automatic discounts, welcome offers, birthday offers, loyalty rewards, sitewide sales, "entire order" promotions and similar offers unless a promotion expressly states otherwise.
We reserve the right to modify or discontinue promotions at any time.
Shipping Confirmation
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Shipping Schedule
Orders are processed and shipped Monday through Friday, excluding weekends and U.S. observed holidays.
Expedited Shipping
Selecting Next Day Air or Two-Day Shipping upgrades only the carrier transit time. Standard processing times still apply unless otherwise confirmed by our team.
United States & Puerto Rico
Shipping rates are calculated during checkout.
Orders of $175 or more qualify for free USPS Ground Advantage shipping.
Ground Advantage includes tracking but does not include insurance. Customers who wish to insure their shipment should select USPS Priority Mail or UPS during checkout.
International Orders
International shipping rates are calculated during checkout.
Customers are responsible for customs duties, VAT, tariffs, brokerage fees and all other import charges unless otherwise stated.
International customers are solely responsible for ensuring imported merchandise complies with local laws and regulations.
Local Delivery
Uber Package delivery is available in the Miami area.
Responsibility transfers to the Uber courier once the package has been collected.
Additional delivery charges apply if delivery cannot be completed because of customer unavailability or incorrect information.
Local Pickup
Pickup is available Monday through Friday from 9-3pm though hours can vary per day. Please make sure to text or call to let us know you are coming.
1457 SW 27th Ave
Miami, FL 33145
Orders not collected within 30 days of notification may be considered abandoned where permitted by law.
Shipping Claims & Liability
Once a shipment has been accepted and scanned by the shipping carrier, responsibility for delivery transfers to the carrier. El Rincón de María is not responsible for delays, loss, theft or damage occurring after carrier acceptance except where required by law.
Customers should contact the carrier directly regarding delivery delays, insurance claims or lost shipments.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, El Rincón de María is not responsible for lost or stolen packages. Customers should contact the shipping carrier directly to file a claim.
Damaged Packages
Please inspect your shipment upon delivery. Notify us within 48 hours and provide photos of the shipping box, shipping label and damaged merchandise.
Returned Packages
Orders returned because of an incorrect, incomplete or undeliverable address may be reshipped after additional shipping charges have been paid. Refused packages are not considered canceled orders.
Carrier Delays
Delivery dates are estimates only. We are not responsible for delays caused by severe weather, natural disasters, customs inspections, transportation disruptions, labor disputes, public emergencies, carrier delays or other events beyond our reasonable control.
Fraud Prevention
We reserve the right to delay, cancel or refuse any shipment that requires additional payment verification or appears fraudulent.
European Union Customers
Customers whose purchases are subject to mandatory European Union consumer protection laws should refer to our Refund Policy regarding withdrawal rights, return procedures and refund timelines.
Customer Support
Email: info@shopelrincondemaria.com
Phone / WhatsApp: (786) 247-8770
Online Business Hours:
Monday–Friday
9:00 AM–6:00 PM EST
Website:
www.elrincondemaria.com